FAQs

MyNavy Career Center (MNCC), offers 24/7 self-service options, call center availability, shared service capabilities, and transactional HR support to Sailors. Contact My Navy Career Center at 833-330-MNCC or (833) 330-6622 or askmncc@navy.mil.

If you are an authorized user with a Common Access Card (CAC), additional questions are located in My Navy Portal at https://my.navy.mil/ under “Help and Info” and “Global FAQs.” Just select the appropriate box, such as “Training, Education, Qualifications” to narrow the questions down.

The Catalog of Navy Training Courses (CANTRAC) Volume II permits authorized users with a Common Access Card (CAC) the ability to search for formal Navy training course information as well as Navy E-Learning courses at https://app.prod.cetars.training.navy.mil/cantrac/vol2.html. This online system provides most of your answers on what training is available and how to request a quota. The course description section of CANTRAC contains the Course Identification Number (CIN), which is composed of a Functional Commander / Skill Defense Group / Sequence Identifier (FC/SDG/SI); the purpose for and scope of training; prerequisites; skill identifier for which training is applicable; the activity name; Course Data Processing Code (CDP); personnel reporting procedures; quota control along with correlating quotas; and schedules for the course.

Call the Enterprise Customer Support Center at 1-800-537-4617 (select option 8 for NETC applications) or email Spawar.itchelpdesk@navy.mil.

Here are web links to find out more:

Naval War College - https://www.usnwc.edu/

Naval Postgraduate School - https://my.nps.edu/

U.S. Naval Academy - https://www.usna.edu

Medical (Officer and Enlisted) - Naval Medical Forces Support Command https://www.med.navy.mil/Naval-Medical-Forces-Support-Command/


Nuclear Propulsion (Officer and Enlisted) - Naval Nuclear Power Training Command https://www.navsea.navy.mil/Home/NNPTC/

Legal (Officer and Enlisted) - Naval Justice School https://www.jag.navy.mil/njs.htm

Special Warfare (Officer and Enlisted) - Navy SEAL + SWCC Scout Team https://www.sealswcc.com/

Aviation (Officer) – Chief of Naval Air Training https://www.cnatra.navy.mil/

General Military Training (GMT) requirements and material can be viewed on My Navy Portal. Authorized users with a Common Access Card (CAC) may log in at https://my.navy.mil/, select “Professional Resources” from the top menu, and then “General Military Training (GMT).” Mandatory GMT topics that have an online option may be taken through Navy eLearning.

The Navy Personnel Qualification Standards (PQS) are on My Navy Portal (MNP) and can be viewed at https://www.mnp.navy.mil under “Professional Resources.” Authorized users with a Common Access Card (CAC) may log in at https://my.navy.mil/. Download of all PQS products is restricted to Active or Reserve Navy and Coast Guard personnel only. MNP has instructions for any other U.S. government personnel or contractors on how to request a PQS.  You may also communicate with the PQS Development Group through our “Contact Us” page; use the contact form and choose “NETC PQS/RTM/NRTC Program Manager” as the recipient.

Sailors often study Navy Non-Resident Training Courses (NRTC) and Rate Training Manuals (RTM) to prepare for advancement exams or expand their rating knowledge. NRTC and RTM self-study packages are now on the Navy e-Learning (NeL) and My Navy Portal (MNP) websites. Both are CAC enabled.

Here's where to go:

Navy e-Learning – https://learning.nel.navy.mil

Formal course enrollment is required for assessments. On NeL, select the course catalog tab near the top of the page, and within the Learning Category, select “Navy Rate Training Courses.” NRTC and RTMs are segmented by chapter, and Sailors can choose to either save or launch the chapter. After each chapter is launched and completed, the subsequent assessment is available. All NRTC/RTM individual assessments within each chapter must be accomplished in this manner to record completion.

One of the perks is NeL will grade, offer certificates, and record completions automatically, entering them into a Sailor’s Electronic Training Jacket.

My Navy Portal – https://www.mnp.navy.mil

Sailors should look under “Professional Resources,” then select “Personnel Qualifications Standards (PQS).” Downloadable PDFs provide assessment questions similar to the course completion assessment format in NeL and allow Sailors to accomplish all learning/study offline if necessary; however, credit for NRTC/RTM completion can only be accomplished now within NeL.

Contact My Navy Career Center (MNCC) Help Desk via MNP under "Help & Info" or through the amber button in the bottom right-hand corner, by calling (833) 330-MNCC or (833) 330-6622 or email askmncc@navy.mil for NeL enrollment questions.

NOTE: There is no workaround to accessing online training through Navy eLearning without a CAC.

For any questions on NRTCs and RTMs, please send a message through our “Contact Us” page; use the contact form and choose “NETC PQS/RTM/NRTC Program Manager” as the recipient.

Proof of completion of older courses will have to be obtained from NTMPS/FLTMPS, the authoritative data source. Older course data was archived/retired when the system was migrated to a new learning management system.

The Fleet Training Management and Planning System (FLTMPS) website is https://ntmpsweb.ncdc.navy.mil/ but you might only be able to access your electronic training jacket (EJT). For the NTMPS Support Office, call toll free (883) 438-2898; commercial: (850) 452-1867; DSN 459-1867 or email NTMPS.SUPPORT@NAVY.MIL.

NOTE: Currently during COVID and the telework situation, the Navy 311 help desk may not be answering the phone line directly but responding to messages left on the number provided below.  You may also request support for your specific issue by visiting the Navy 311 website, where you can submit a support request or chat live with a help desk agent.

The direct NeL link of https://learning.nel.navy.mil is available 24/7 and will take Sailors directly to the “My Learning” and “Course Catalog” tabs of the NeL learning management system after logging on. Although direct access to NeL is available through the internet, a Common Access Card (CAC) is still required for NeL login.  You may also access NeL through a link on My Navy Portal (MNP) at https://my.navy.mil/ by selecting the"Professional Resources" drop-down menu, then "Navy e-learning Online Courses."

Courses on NeL have been standardized to run using the Internet Explorer browser. Navy eLearning users experiencing account or course access problems should contact Navy 311 by phone or under “Contact Help Desk” on the NeL website, you may submit a problem report or email the NAVWAR Helpdesk at NEL_HelpDesk.fct@navy.mil.

(855) NAVY-311
(855) 628-9311
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